Our product description pages show the weight of each product. This is MAY NOT be the actual shipping weight. This "weight" is used by us to calculate the shipping charge. Many times we set weight so that we have a fair shipping charge which includes packing materials, boxes, etc. Some weights include dimensional up-charges by the USPS or UPS for large packages. We will make every attempt to NOT overcharge on shipping.
The choices for shipping are UPS and US 1st Class or Priority Mail with Delivery Confirmation. There will be times when we will have to reserve the right to choose an alternative method of shipping, and we will notify you of any changes. We cannot be responsible for any US Mail packages that are lost after delivery. If the Delivery Confirmation number for the packages shows "Delivered" and you do not have the package, you need to speak to your local mail carrier or local Postmaster. We have no other information to provide you on this and so you must ask the PO where they left the package. Please do not call or email us because we will not have anything else to check on. Priority Mail is NOT tracked so keep that in mind for more expensive shipments! All UPS shipments are insured and tracked so, if there is any damage during shipping, email or call us immediately so we can process the insurance claim. If you accept and sign for a damaged box, it is your responsibility to save all the packing materials and box for UPS inspection. Failure to keep your packing material will void any possibility for us processing a UPS claim and replacing your product! So please keep this in mind for any shipment received to retain all pack materials until everything in the package is fully inspected!
UPS does not ship to PO Box addresses.
UPS does not pick up on Saturday or Sunday (Saturday delivery only with higher priced service, no pickup)
If there are any problems processing your order (e.g., payment, processing) we will send an email notification and the order may be held until a response is received.
We will make every effort to ship your in-stock order out as quickly as possible (same day or within 1 day) but we will not jump orders ahead of others just because you select Express Mail or Next Day Air shipping! All orders are processed in the order they are received.
We will generally only ship complete orders. If your order includes an item on back order, we will contact you regarding the back ordered item with a choice of holding the order until the back ordered items are available or removing the back ordered item from the order.